To establish a strong foundation for your cryptocurrency community, brands should work to Understand the importance of hiring the right cryptocurrency community manager 🌟
Here are the key points of consideration before hiring a community manager:
🤝Conflict Resolutions Skills;
🧩Creative Thinking Skills;
Those with previous experience managing a cryptocurrency community should be quickly moved to the top of your hiring list. This will ensure your channel can quickly and properly be managed without extra training or any learning curves which jeopardize the user experience for guests in your community.
This can be achieved through training with courses such as the Blockchain Program pioneered by University of Nicosia. Furthermore, hiring managers may find those with no formal education still understand the basics of blockchain technology to empower their time as a community manager.
With cryptocurrency markets being mainly focused on a global community instead of a single country or region, this requires community managers to be ready to work at all times of the day. Further, brands need to consider off hours for their users from the other side of the world, who may need assistance at 3 am locally.
📍Conflict Resolution Skills
This particular aspect of a community manager will oftentimes become a make it or break it point for businesses. Too often, this plays out with a newly hired community manager providing a poor user experience to guests. Leaving the user with a bad experience is simply unacceptable. Understanding a candidate’s ability to deal with conflict will therefore be one of the most important aspects to a candidate’s skill set.
📍Creative Thinking Skills
With so many unique and unforeseen circumstances that can arise from a cryptocurrency project, the community manager should be well equipped to quickly and decisively create creative solutions on the fly. This can ensure your channel can respond to any one-off circumstances which can arise when working with new technology and catering to a global population.
Companies should work to establish a strong framework for their community managers which empowers them to have the answers they need to best serve the community. Furthermore, brands can take this a step further with a few simple automation tools which automatically help greet new users, restrict bots from their channel, and help keep toxic links from being spread onto their network of users🙌